Refund Policy

This Policy applies to Eventology paid subscriptions (Starter, Pro and Advanced; monthly and annual) provided by Core16 Co., Ltd. (the "Company").

Online orders for Eventology are processed and sold by Paddle.com, the Company's authorized reseller and Merchant of Record. Paddle.com handles payment, taxes (VAT and sales tax), receipts and refunds, and Paddle's Buyer Terms also apply to your purchase.

The Enterprise plan follows the refund terms of the separate agreement signed with the Company.

1. Every paid subscription starts with a 7-day free trial. A payment method is required to start the trial, but you are not charged during the trial.
2. If you cancel before the trial ends, you will not be charged. Otherwise you are charged automatically at the end of the trial on the billing cycle you chose (monthly or annual).

1. You may request a full refund of any charge — your first payment or a renewal, monthly or annual — within 14 days of that charge.
2. Once a refund is processed, the paid-plan access provided by that charge ends.
3. Charges older than 14 days are not refunded, in full or in part. In that case, cancelling stops the next renewal, and you keep your plan until the end of the period you already paid for.

You can cancel your subscription at any time under Account → Manage billing. After you cancel, you will not be charged again.

• From Account → Manage billing
• Through the link in your Paddle receipt email, or by looking up your order at paddle.net
• By emailing customer support (contact@coresixteen.com) with the email address you paid with

Paddle issues refunds to the original payment method. When the refund appears depends on your card issuer or payment method.

If the Service is interrupted through the Company's fault for 4 or more consecutive hours, or for a total of 72 hours or more in a month, the Company will, at your request, refund the fees for the period of the interruption or extend your subscription accordingly. If the Company discontinues a Paid Service, it will refund the amount for the remaining period.

Customer support: contact@coresixteen.com · +82-70-4225-0201

This Policy applies from November 13, 2026. Where applicable law grants you more favorable rights than this Policy, the law prevails.